Legal

Privacy Policy

Last updated: 24 August 2026.

This Privacy Policy explains how The WIT Group Ltd (“we”, “us” or “our”) collects and uses personal information when you visit this website, submit an enquiry or correspond with us about a potential commercial relationship.

1. Who we are

This website is operated by The WIT Group Ltd, a private limited company registered in England and Wales under company number 14317940.

Our registered office is The WIT Group Ltd, Brook House, Moss Grove, Kingswinford, England, DY6 9HS.

For the personal information described in this policy, The WIT Group Ltd is the controller.

For privacy enquiries, email sales@thewitgroup.co.uk with “Privacy enquiry” in the subject line, or write to our registered office.

2. Information we collect

Information submitted through the contact form

When you submit an enquiry, we collect:

• your name;
• your company name, where supplied;
• your email address;
• your telephone number, where supplied;
• the enquiry type you select;
• your message; and
• any other information you voluntarily include in your enquiry.

Name, email address, enquiry type and message are required to submit the form. Company name and telephone number are optional.

We may also collect information you provide during subsequent email correspondence or commercial discussions.

The contact form is not intended for special-category personal information or other unnecessary sensitive information. Please do not include such information in your message.

Technical information

The website’s hosting and security infrastructure receives standard connection information needed to deliver and protect the website. This may include an IP address, browser or device information, requested pages, dates and times, and diagnostic or security information.

The website does not currently include visitor analytics, advertising trackers or behavioural-profiling tools.

3. How and why we use your information

We may use personal information to:

• review, respond to and manage your enquiry;
• understand the products, services or commercial opportunity you wish to discuss;
• assess a potential sourcing requirement, wholesale arrangement, supplier relationship, brand partnership or other commercial relationship;
• continue relevant business correspondence;
• operate, protect and troubleshoot the website;
• maintain appropriate business records;
• establish, exercise or defend legal claims; and
• comply with legal or regulatory obligations that apply to us.

Depending on the circumstances, our lawful basis will normally be:

• our legitimate interests in responding to genuine enquiries, assessing potential commercial relationships, operating the website and protecting our business;
• taking steps at your request before potentially entering into a contract; or
• compliance with a legal obligation.

When relying on legitimate interests, we consider the nature of the information, why it is needed and your reasonable expectations.

You are not legally required to provide information through the contact form. However, we cannot process a form submission unless the required fields are completed.

Contact-form submissions are not automatically added to newsletters, promotional mailing lists or unrelated marketing activity.

4. Contact-form email delivery and Resend

Contact-form submissions are processed by our website server and delivered to sales@thewitgroup.co.uk using Resend, a transactional email-delivery service provided by Plus Five Five, Inc.

The information passed to Resend consists of:

• your name;
• your company name, where supplied;
• your email address;
• your telephone number, where supplied;
• your selected enquiry type;
• your message; and
• the email metadata required to send and monitor delivery of the notification, such as the sender, destination, subject and delivery status.

The notification is sent from enquiries@thewitgroup.co.uk. Your submitted email address is used as the Reply-To address so that our team can respond directly to you.

Resend processes this information to provide the email-delivery service. Its published Data Processing Addendum describes its processing arrangements and safeguards.

The resulting notification and any later correspondence may be retained in our business email system in accordance with the retention principles below.

5. Who we share information with

We do not sell personal information.

We may disclose it only where reasonably necessary to:

• website hosting, infrastructure and technical-service providers acting on our instructions;
• Resend for transactional contact-form email delivery;
• professional advisers where their assistance is required;
• courts, regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law; or
• another party where disclosure is necessary to establish, exercise or defend legal rights.

At launch, contact-form submissions are not automatically copied into any CRM, newsletter platform, spreadsheet, helpdesk or other third-party system beyond the website infrastructure, Resend and the destination business email system described in this policy.

Service providers processing personal information on our behalf are expected to use appropriate security measures and process the information only for the relevant service or as otherwise required by law.

6. International transfers

Resend is provided by Plus Five Five, Inc., a company based in the United States. Resend states that its primary processing operations take place in the United States. Information submitted through the contact form may therefore be transferred to and processed in the United States for transactional email delivery.

Resend’s Data Processing Addendum addresses transfers subject to UK data-protection law. It identifies the UK Extension to the EU–US Data Privacy Framework and UK Standard Contractual Clauses, incorporating the UK Addendum, as transfer mechanisms where applicable.

Some other technical service providers may operate infrastructure outside the United Kingdom. Where UK data-protection law restricts an international transfer, we will require an applicable lawful transfer mechanism and appropriate safeguards.

7. How long we keep information

We do not apply one fixed retention period to every enquiry because the appropriate period depends on the nature and outcome of the communication.

We retain enquiry information and related correspondence only for as long as reasonably necessary to:

• respond to and manage the enquiry;
• assess or develop the potential commercial relationship;
• maintain appropriate business records;
• resolve disputes or establish, exercise or defend legal claims; and
• comply with applicable legal, regulatory, accounting or reporting obligations.

If an enquiry develops into a transaction or ongoing commercial relationship, relevant information may form part of the records retained for that relationship.

We periodically review website enquiries and related correspondence. Information that is no longer reasonably required for an applicable purpose will be deleted or anonymised.

8. Security

We use reasonable organisational and technical measures designed to protect personal information from accidental loss, unauthorised access, alteration or disclosure.

No method of transmitting or storing information over the internet can be guaranteed to be completely secure.

9. Your rights

Subject to the circumstances and exemptions in UK data-protection law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request erasure of information;
• request restriction of processing;
• object to processing based on legitimate interests; and
• receive certain information in a portable format.

To exercise a right, contact us using the details in section 1. We may need to verify your identity before responding.

You may also complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint. We would welcome the opportunity to address your concern first.

10. Automated decision-making

We do not use information submitted through this website to make solely automated decisions about individuals, and we do not use it for profiling.

11. Cookies and similar technologies

The website’s application code does not currently set cookies, local storage or session storage and does not include analytics or advertising trackers.

Further information appears in our Cookie Policy.

12. Changes to this policy

We may update this Privacy Policy when the website, our services, our processing practices or legal requirements change.

The latest version will appear on this page with an updated date. Where appropriate, we will bring material changes to the attention of affected individuals.